As most IT pros can atest, they have family that seek guidance on computing needs and often seek help and advice on what to do next! Well, I’ve had great experiences purchasing refurbished computers from online sellers. As I look back on this I have now noticed they were usually FACTORY/manufacturer Authorized Refurbished Resellers!
Before I noted that very important distinction, I referred my “Mom”, now retired on SS and Stamps and in low income state housing, to a “great deal” on Walmart’s website . It looked great and all and hey, “I never had any serious issues with online refurbished computer and it’s Walmart”, right?!
The first one came in and was DOA… Well, it has a one year warranty and a phone number, but being placed on hold for an hour and then sent to a filled voice mailbox is NOT the way to start off a new customers experience by no means! So off to Walmart the box goes and (in good faith) she orders another exact item. This time it works, but she eventually finds out that the included Windows Home license key on the tower does NOT match what’s loaded on the hard drive (Windows Professional). So, now past the 2 weeks return privilege and Walmart warranty that refuses to act until the one year “deal warranty” is up, she’s again (in good faith) back on the phone!
Read here please below to an email address that is eventually determined to bounce:
(Son) their e addy did not work, I called them and they picked uo right away..their tec is going to call me in a few mins… Love Mom
I recently purchased one of your Dell refurbished 755 Desktop PC with Intel Core Duo Process. 0000order# 0082563321421 Through walmart, cost $299.00 also purchased extended warranty. The computer came with Windows 7 Professional already loaded on the hard drive. The on the top of PC does not work to validate it. I do need an activation key for this pc. Windows keep asking me for validation, The disc that came in the box with the PC is for Windows 7 HOME
Please give this attention as soon as possible..windows keeps sending me a notice of needing to validate!!! I only have a few days left they tell me. I have tried calling your office, but am kept on hold and waiting for over 45 mins. So I thought perhaps this would be better and you could e-mail me the key I need. ..or some sort of help. I sure do hope you can help me with this matter.
Sincerly..and Thank You Very Much!
Miss Sharon Goulet apt xx
Rochester, NH (Zip)
My Home number is xxx-xxx-xxxx
Trac Phone cell is xxx-xxx-xxxx